Adobe Creative Cloud/Creative Suite CS6 FUQ

by James Cook on January 11, 2012

Update 3: The promised Creative Suite CS6 upgrade announcement and Creative Cloud FAQ update from Adobe have arrived and, while I hoped for more, there is some big news so I've taken the liberty of answering my own Frequently Unanswered Questions (in blue below) based on the new info.

This article is part of an ongoing series focused on the upcoming release of Adobe Creative Cloud and Creative Suite CS6.

Frequently Unanswered Questions

The following is the transcript of an interview with Adobe that didn't occur at a recent Empty Mic Night here at

Empty MicDWcourse: I'd like to begin by thanking you for taking the time to answer these important questions. I'm sure your customers appreciate your continued efforts to maintain your consistently high level of communication and support.

Adobe DWcourse: Information is beginning to drip out but Adobe has a long way to go to regain customer trust.

DWcourse: The most critical questions for current users center around Creative Suite CS6 upgrades and Creative Cloud subscription pricing. It's important that Adobe make this information available before the end of the year so that users of pre-CS5 versions of Adobe programs can make informed buying decisions before the 20% discount on upgrades expires.

Will pricing information for upgrades from CS5 and 5.5 be announced before Dec. 31?

Adobe DWcourse: No, it was not announce and still hasn't been announced.

DWcourseWill subscription pricing for single Apps or versions of Creative Suite other than the Master Collection be announced before Dec. 31?

Adobe DWcourse: No, it was not announce and still hasn't been announced.

DWcourseIf pricing information is not available by Dec. 31, will the discount period be extended?

Adobe DWcourse: The 20% discount for upgrades to Creative Suite CS5.5 remains in place. 

DWcourseWill the upgrade to CS5.5 and then upgrade to CS6 path continue to be available after the announcement and/or release of CS6? Or will a full-price purchase of CS6 be the only option available at that point for owners of CS4 and earlier versions?

Adobe DWcourse: Adobe has announced that an upgrade path from CS3 and CS4 will be offered from the date of the CS6 announcement until the end of 2012.

DWcourseWill current owners of CS5 or CS5.5 be offered incentives to switch to Creative Cloud rather than upgrading to a perpetual license for CS6?

Adobe DWcourse: Apparently. Adobe has stated "… as well as any introductory offers for existing customers to move to Creative Cloud membership, will be announced when CS6 and Creative Cloud are released later this year."

DWcourseWill there be a mechanism for converting from a CS6 perpetual license to Creative Cloud at a later date?

Adobe DWcourse: Other than the introductory offer mentioned above, Adobe hasn't announced any other conversion path.

DWcourse: Current customers also need additional information about Creative Cloud in order to evaluate if they should transition.

Will purchasers of CS6 perpetual licenses have access to the online file storage, sharing, preview, synching and other features of Creative Cloud? If so, for how long?

Adobe DWcourse: Perhaps. According to Adobe, "Everyone can join the Creative Cloud. Customers will have access to a free membership to explore certain features of Creative Cloud." What those features will be is unknown. 

DWcourseWill single app or non-Master Suite subscribers have access to the online file storage, sharing, preview, synching and other features of Creative Cloud?

Adobe DWcourse: See the answer to the previous question.

DWcourseWe were told that the Creative Cloud license will allow installation of the CS apps on two machines, including the option to install on one Mac and one P.C. Will this licensing change also apply to perpetual licenses?

Adobe DWcourse: That hasn't been publicly addressed but it appears unlikely. Cross platform licensing  could turn out to be one of the major feature drawing users to Creative Cloud.

DWcourseThe announcement of Creative Cloud also raises questions about future upgrades.

Will the 2-year upgrade cycle announced earlier this year continue? Will we see CS6.5 in 2012 and CS7 in 2013?

Adobe DWcourse: Creative Suite development will continue although the time frame for updates hasn't been offered.

DWcourseWill the Creative Suite programs continue to be upgraded all at once or will we start to see staggered releases for different apps?

Adobe DWcourse: Although not specifically stated, it appears that all-at-once upgrades to the Creative Suite apps will continue for the time being.

DWcourseSince Adobe has announced its intention to eventually transition all Creative Suite users to Creative Cloud, at what point will perpetual licensing be dropped?

Adobe DWcourse: Adobe appears to be downplaying  the eventually total transition to subscriptions in light of recent concerns expressed by many of its customers. But financially it still makes sense for Adobe to pursue this as a long-term goal.

DWcourse: And there are a couple of questions from educational users.

Will there be educational discounts for Creative Cloud licenses?

Adobe DWcourse: This was not addressed.

DWcourseHow will Creative Cloud affect educational institutions with multi-seat licenses and maintenance contracts?

Adobe DWcourse: This was not addressed.

DWcourseFinally, Adobe has taken a major PR hit over its mishandling of the Creative Suite announcement, the death of Flash Player mobile, etc. It seems much of the negative fallout could have been avoided if the company had taken advantage of the human resources available in the Community Professionals and User Groups programs.

Are there any plans to proactively involve these groups prior to future announcements of this magnitude and will Community Professionals and User Groups be provided with answers and resources so that they can effectively communicate to the Adobe user community?

Adobe DWcourse: Adobe has made some limited efforts along these lines. It remains to be seen how extensive and lasting they will be.

DWcourse: Well it looks like we're about out of time. Is there any additional information you'd like to share with your users before we close?

Adobe DWcourse: Apparently not.

DWcourse: And that's all for now folks. If you have any other questions you'd like to have unanswered by Adobe, just leave a comment.

William R. Cousert January 12, 2012 at 8:58 am

Adobe says subscriptions to Creative Cloud will start at $49.99 per month. What CS applications will you get for $49.99 per month?

Is the price per user or per computer?

dwcourse January 12, 2012 at 12:17 pm

Although no official list of apps in Creative Cloud has not been released, Adobe has committed to the apps which are currently part of Creative Suite. These are what most people expect:

  • Acrobat
  • Illustrator
  • After Effects
  • Bridge
  • Dreamweaver
  • Encore
  • Flash Builder
  • Flash Catalyst
  • Flash
  • Fireworks
  • InDesign
  • Premier
  • Photoshop
  • Story
  • The full Adobe Touch family of mobile apps

!n addition, two new programs currently in Beta, Muse and Edge, will be available only as part of Creative Cloud. There has been speculation that Lightroom will be included but this hasn’t been confirmed by Adobe.

A number of online services will also be included:

  • File Synching, Storage and Sharing (currently available in beta)
  • Adobe Business Catalyst® (special members edition)
  • Adobe Typekit
  • Adobe Digital Publishing Suite, Single Edition (deliver iPad apps such as brochures without writing code)

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