Dreamweaver CS5.5 bugs

by James Cook on January 9, 2012

Update: I've decided to devote this page to Dreamweaver CS5.5 bugs as they are found and reported. If you find a bug, let me know by posting a comment below and I'll do my best to pass it on. 

Extensions not installing in Creative Suite CS5 and CS5.5 on Mac OS X Lion

I've recently come across a report of Creative Suite extensions (including Dreamweaver extensions) failing to install after Mac users update their system to OS X 10.7, commonly known as Lion. Adobe has addressed the issue with a patch available through Update Manager so, if you update regularly, you probably haven't been affected.

Others can update from a standalone downloader available on the Adobe site. Users of CS5.5 should download the Extension Manager 5.5.2 update and users of CS5 should download the Extension Manager 5.0.2 update. Both updates are dated December 2, 2011.

Dreamweaver CS5.5 FTP bug affects GoDaddy users

This was just posted on the Adobe Dreamweaver Team Blog (see the post for more details):

We’ve been hearing rumblings from some users about the upload (put) and/or download (get) process failing during FTP file transfer in Dreamweaver CS5.5. The failure is occurring primarily amongst those who use GoDaddy as their web host.

According to Adobe the (hard to comprehend) solution is to "Locate a file called 'webformmailer.php' in the root folder of your FTP server, and then either move it to another folder or delete it." That may work for most folks as long as you aren't using the webformailer script in your site.

Windows XP shutting down on attempted launch of Dreamweaver CS5.5

Apparently some computers running Windows XP shut down or restart when users attempt to open Dreamweaver CS5.5. Some users also report blue or black error screens prior to the shut down/restart.

POSSIBLE SOLUTION FOUND: Thanks to Alex for sharing how he managed to overcome this issue. His solution is in the comments but it's important enough to repeat here.

I was able to fix my problem by updating the latest xp service pack. I remembered that I had recently reformatted my machine … and was running off of xp service pack 2. When I downloaded and installed the sp3, Dreamweaver worked with no problems and no shut-downs. I am now able to open and work on multiple projects with no issues. You may want to check and be certain that all xp updates are installed properly. This may or may not be a solution for you if your running xp.

Deborah August 2, 2013 at 3:27 am

When I switched to DW CS 5 from CS 3 I kept getting an error saying I did not have authorization to upload files to one of the sites I managed. I could connect to the server, but it wouldn’t accept anything I tried to upload. I stumbled upon this article and took your advice to delete webformmailer.php and voila! I just wanted to say thank you for saving the day (in my little world)!

mia shappee July 27, 2012 at 10:13 am

I am having trouble uploading some, not all of my images to the remote server and have checked the host and there is no problem there. I am having this on the most recent files and have gone through the code (which only worked on 1 of 5), I have even tried to rename the files and they still won’t transfer, I’ve done the “drag” from the local to remote server, went to put files by right clicking, or hitting the put arrow, I have synchronized, copied, restart, shut down, and I’m sure there’s more.
Here is what the log says:
553 Rename/move failure: No such file or directory
Images\bg image.png – error occurred – An FTP error occurred – cannot put bg image.png. Dreamweaver encountered an internal data error. Please try the operation again.

File activity incomplete. 1 file(s) or folder(s) were not completed.

Files with errors: 1
Images\bg image.png

Finished: 7/27/2012 10:08 AM
(I have a pc)

dwcourse July 27, 2012 at 10:50 am

There is the slight possibility that your server does not support file names with spaces. Try renaming the image and re-uploading. A similar issue that might be affecting you is the use of an uppercase “I” in Images – some servers don’t distinguish between upper and lowercase and some to. That can cause an issue as well (check this out if all of the images in your Images folder aren’t uploading).

Nat April 10, 2012 at 8:14 am

I have installed Web Premium CS5.5 and in Dreamweaver every time I try to save anything it crashes and does not recover no matter how long you leave it.

dwcourse April 12, 2012 at 8:28 pm

Sounds like a corrupted installation. I don’t know that I can help but info on your computer and OS might help someone track down the issue.

shanky February 12, 2012 at 5:34 am

ofter installing drmwvr wen i run it.. my pc restarts immideatly…
nd m using windows XP…

Flor February 5, 2012 at 10:45 am

Hi guys,

I am having the same problem as many of you. As soon as I attempt to open DWCS5 my computer shuts down. I have XP with SP2. Where can I get SP3? Thanks in adavance for your reply.

Geralynn January 17, 2012 at 1:35 pm

Thank you so much! I recently upgraded to CS5.5 and Mac OS 10.7.2 and was unable to put due to permission errors, even though it connected to the server correctly. Oh, and I am using GoDaddy. Deleting ‘webformmailer.php’ in the root folder of my FTP server worked like a champ! Thank you for saving me grief, time and a massive headache! It was driving me crazy.

bella December 14, 2011 at 8:20 pm

Using dw5.5 on my macbook. Have been using it for a month with no problems. Today I turn it on and I get the welcome window but if I try to open any files it shuts down. I have tried restarting my computer and relaunching the program, over and over. Any suggestions? Anyone have this problem before??? Please help!!

b5dz0k November 29, 2011 at 5:24 pm

it works for me, im using windows sp2 then i follow Alex possible solution, it works for me. from sp2 to sp3 . It works , thanks a lot to the references .\m/

Michelle November 8, 2011 at 5:38 am

Alex’s solution is confirmed, for me at least. I haven’t seen anyone else comment that they have tried updating their service pack. I now have service pack 3 and Dreamweaver opens in an instant- no more blue fatal screen!

stacey dyer October 4, 2011 at 1:08 am

I have used dreamweaver CS5.5 to construct and build my business website. Worked fine to start with but now, everytime I attempt to edit or insert an image onto a html page the software freezes and stops working, I lose changes and can’t work on it any more. This happens either when I only have one tab or multiple. Please help me someone !!

dwcourse October 4, 2011 at 7:47 am

What operating system are you using?

centrifuge in india September 29, 2011 at 5:59 am

same problem i have recently downloaded trail version of adobe dreamweaver cs5.5 and installed in my system but when i try to open it the system shutdowns

dwcourse October 3, 2011 at 3:02 pm

Did you try the solution mentioned in this post?

Viktor September 17, 2011 at 11:32 pm

Every time when I try to open executable Dreamweaver cs5.5 file computer goes to restart. Windows XP SP2.

dwcourse September 19, 2011 at 9:44 am

Viktor, did you try installing Windows Service Pack 3 which worked for Alex (see below). Also, I encourge you to file a bug repost with Adobe and/or contact cburgess[AT]adobe[DOT]com

IG Webs August 26, 2011 at 11:55 am

I am not sure if the ftp problems with DW cs5.5 is restricted to Go Daddy. I ham having the same problem with different hosts. I have even looked to find the culprit file webformmail.php and on most servers I can’t find it. Adobe certainly has got a problem whether they admit it or not. I have not found a solution yet, has anyone else?

CWhite December 16, 2011 at 9:30 pm

I have godaddy also and I can not upload pics properly yet with CS5.5. I was told it was because I was required to have a test server with PHP first, unlike the CS4. However I have set up the test server and neither can upload the pic yet. Any Ideas before I call again tomorrow? lol

dwcourse December 17, 2011 at 12:42 pm

That really doesn’t make sense. The only reason you would need to setup a testing server is if you want to be able to test server-side code such as php within Dreamweaver. Whether you have a test server set up should not affect your ability to FTP files to your server.

Alex August 18, 2011 at 9:46 am

I was having the same shut-down and blue screen issues, but I was able to fix my problem by updating the latest xp service pack. I remembered that I had recently reformatted my machine a few weeks ago and was running off of xp service pack 2. When I downloaded and installed the sp3, Dreamweaver worked with no problems and no shut-downs. I am now able to open and work on multiple projects with no issues. You may want to check and be certain that all xp updates are installed properly. This may or may not be a solution for you if your running xp.

dwcourse August 18, 2011 at 10:00 am

Alex, thanks for the update. Hopefully it will help other folks out.

Also, I’ve been asked by Adobe folks to strongly encourage people with this issue to file a bug report at https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&product=12 The more examples of the issue they have, the better they are able to isolate and fix it.

Carey@Adobe August 16, 2011 at 9:04 am

To those of you experiencing the STOP error (i.e. “fatal system error” or blue screen) and system reboots:

As we mentioned on the blog, in order to determine a consistent solution we need some information from users that are being affected by this issue.

If you are willing to share some information about your computer, please send me an e-mail: cburgess[AT]adobe[DOT]com

CG August 15, 2011 at 6:54 am

I just want to say that I have same problem with blue screen, every time when I try to open executable Dreamweaver file computer restarts and show blue screen.

Some people says that is reason of failure bad system requirements, well I’m working with 3D computer graphics software CG which is thousands times more demanding than Dreamweaver, the reason of failure is definitely something else.

dwcourse August 15, 2011 at 7:37 am

I wish I had an answer but Adobe is deadly quiet on this one.

Ajit August 12, 2011 at 8:24 pm

When i am try to open DW CS5.5 it showing some error(Fatal error), and the computer is going to shutdown, i am using windows XP. plz give me a solution.

dwcourse August 12, 2011 at 8:33 pm

Other than the report on the adobe blog at http://blogs.adobe.com/dreamweaver/2011/07/late-breaking-issue-windows-xp-shutting-down-or-restarting-when-trying-to-launch-dreamweaver-cs5-5.html I haven’t seen any other info about this issue. Their only recommendation is contacting Adobe support (good luck with that).

I’m trying to get more information through my contacts. I’ll post here if I find out anything.

Nik August 7, 2011 at 9:02 pm

I am having an issue that I cannot find any info about. In DW5.5 on a mac, whenever I save a file to the server it removes all line breaks. This isn’t such an issue with html/css but completely destroys any php files. It only happens when saving the files to the server.

I cannot find any info on this issue anywhere. I have had to go back to CS5 for all my WP site. If you can find any info on this it would be appreciated.

dwcourse August 7, 2011 at 9:07 pm

I haven’t heard of that but you might want to check your Dreamweaver preferences. Under Code Format make sure your Line break type matches your server.

Nik August 8, 2011 at 1:09 am

Yes that is it thanks, I had it set to CR Macintosh.

The odd thing is that on CS5 it is also set to CR but still keeps the breaks on the servers. But on CS5.5 it will remove the breaks on those same servers. Hopefully these comments will help somebody else save some time as they go to 5.5 ;)

Kevin Black August 29, 2011 at 7:59 am

I’ve run into this issue as well. I only run into on my Mac Web Servers. I have Mac Mini’s running Apache and DW 5.5 removes the line returns no matter which preference setting I have. It’s been on CR Macintosh forever, but not it’s like it’s not sending the returns any more. The files were built in DW and I don’t modify them outside DW. However, if I upload the files with a FTP program like CyberDuck, it they keep their line returns.

This is clearly just a DW CS5.5 issue.

Nik November 23, 2011 at 5:48 pm

Yes this is now randomly happens to all my file types. Major pain, if anybody knows of a fix it would be appreciated.

dwcourse November 23, 2011 at 6:16 pm

I can’t find any solutions. The only thing suggested on the Adobe Forums is making sure the line break type matches the server. But there are enough questions related to CS5.5 that it would appear that DW’s FTP has one more problem.

Chris Jett February 29, 2012 at 5:58 pm

I just ran smack dab into this issue. In my preferences, my line endings is set to Unix. I am editing my PHP files in BBEdit and it is set to use Unix line endings. Everything was fine on CS3 which I upgraded so I could use Lion. And now I cannot upload anything to my Mac server without Dreamweaver completely hosing the line endings. Thanks Adobe! You have cost me hours of troubleshooting!

Has anyone discovered a solution? It is infuriating trying to get any help from Adobe now that they have my money.

dwcourse March 3, 2012 at 10:50 pm

I haven’t run into this issue but you might try taking the file into a text editor like BBedit and resave the file making sure that you choose Unix line breaks. Sorry but a quick search didn’t show any other solutions.

Alex July 22, 2011 at 8:34 am

I have been experiencing a system failure when opening Dreamweaver in Windows XP. When I open the program it starts to load for a few seconds then it diverts to a blue screen. Here is the message that is shown on the blue screen.

STOP: c000021a {Fatal System Error. The windows subsystem system process terminated unexpectedly with a status of Ox c0000005 (0x 7c9106c3 0x0069ed04) The system has been shut down.

dwcourse July 22, 2011 at 11:36 am

Sounds like the same issue. It was mentioned on Adobe’s Dreamweaver blog but without a solution being offered other than submitting the issue to the Dreamweaver team here or :

“If you need to resolve this issue urgently, contact Adobe Support via phone or e-mail: http://adobe.ly/ContactSupport

Ajit August 12, 2011 at 8:41 pm

I have also faced the same error that ALEX faced, so what is the probable solution for that. I have installed in my PC its not showing any problem, when i installed in my Laptop it is throwing Fatal error.

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